At Sarbhang.com, we strive to offer a seamless and satisfying shopping experience to all our customers. We understand that sometimes products may not meet your expectations, or issues may arise during delivery. Therefore, we have put in place a clear and straightforward refund and return policy to ensure that our customers feel confident in making their purchases.

This policy outlines the terms and conditions under which we accept returns and issue refunds. Please take a moment to read through the details below to understand our process and your rights as a customer.

1. Returns During Delivery (Open Delivery Option)

At Sarbhang.com, we believe in offering our customers full transparency and peace of mind when receiving their products. To ensure your satisfaction, we offer an Open Delivery option for all orders.

When your product arrives, you will have the opportunity to inspect the item before accepting the delivery. We strongly recommend that you take a few minutes to carefully check the product for any visible damage, defects, or discrepancies. If you notice any issues with the item—whether it’s physical damage, missing parts, or any other problem—you can choose to return the product immediately during delivery.

The Open Delivery process works as follows:

  1. Product Inspection: When the delivery agent arrives, you will have the chance to unbox and examine the product.
  2. Return Option: If you spot any damage, defect, or discrepancies, you can immediately notify the delivery agent and request a return.
  3. Instant Return: If you choose to return the product, the agent will facilitate the return on the spot, and the item will be sent back to us. You won’t need to worry about shipping the product back yourself.

This option ensures that you can examine the product in real-time and address any concerns as soon as they arise, providing a hassle-free return experience.

2. Returns After Delivery (Customer Care Assistance)

In the event that you’ve accepted the delivery but later notice a defect or damage, we still want to make the return process as easy as possible. If you find an issue with the product after the delivery has been completed, you can reach out to our Customer Care team to request assistance.

To initiate a return after delivery, please follow these steps:

  1. Contact Customer Care: Reach out to our customer care team as soon as you notice an issue with your product. You can contact us via email at help@Sarbhang.com, call us 8010327982, or use the contact form on our website.
  2. Provide Details: When you get in touch with customer support, please provide the following information:
    • Your order number
    • A clear description of the issue with the product
    • Photographs of the product showing the defect or damage
  3. Return Authorization: Our customer care team will review your case and, if the issue qualifies under our return policy, we will authorize the return of the product.
  4. Return Instructions: Once your return is authorized, we will provide you with clear instructions on how to return the item. Depending on the circumstances, we may arrange for the product to be picked up from your location or provide you with a return shipping label.

3. Conditions for Returns and Refunds

We understand that not every situation is straightforward, so it’s important to note that returns and refunds are only applicable under certain conditions. Please review the following guidelines to understand when returns and refunds are valid:

  • Damaged or Defective Products: Returns will only be accepted if the product is damaged, defective, or not as described at the time of delivery. This includes products that are physically damaged during shipping or those with defects that were not visible during the initial inspection.
  • Packaging Issues: If the packaging is damaged but the product inside is in good condition, a return will not be accepted. Please ensure to inspect the product carefully for internal damages or defects.
  • Product Mismatch: If the product you receive is not what was ordered (for example, wrong size, color, or model), you are eligible for a return and refund. Please contact our customer care team with the necessary details to initiate the return process.
  • Time Frame for Returns: Returns must be initiated within 7 days from the date of delivery. If you contact us after this period, unfortunately, we will not be able to process your return or refund request.
  • Non-Returnable Items: Certain items, such as customized or personalized products, opened or used products, or perishable goods (if applicable), may not be eligible for return. Please review the product details before purchasing if you are unsure.

4. Refund Process

Once the return is successfully processed, the refund will be issued to the original payment method used for the purchase. Please note the following details about our refund process:

  • Refund Approval: After receiving the returned product and confirming that it meets our return criteria, our team will approve the refund.
  • Processing Time: Refunds typically take 7-10 business days to be processed. Depending on your payment method and bank policies, it may take additional time for the funds to appear in your account.
  • Partial Refunds: In some cases, such as when the product is returned in a non-original condition, a partial refund may be issued. This will be determined on a case-by-case basis, and our customer care team will inform you of the refund amount.

5. Exceptions to Our Refund Policy

While we aim to offer a fair and easy return process, there are some exceptions to the policy:

  • Products Not Eligible for Return: As mentioned earlier, products that are opened, used, or personalized cannot be returned. If the product is returned in a condition that shows clear signs of use or damage caused after delivery, a refund will not be granted.
  • Non-Defective Items: If you simply change your mind or no longer want the product, we cannot accept returns. Refunds are only provided for defective or damaged items, as specified in our return policy.

6. Customer Satisfaction Guarantee

We are committed to your satisfaction. If you have any concerns, issues, or questions about the product or the return process, please don’t hesitate to contact our customer support team. We are here to assist you and will work with you to resolve any problems promptly and efficiently.

Contact Us:
If you need further assistance with returns or refunds, please contact our customer support team at:

  • Email: help@Sarbhang.com
  • Phone: 8010327982
  • Website: contact us

Thank you for shopping with us, and we look forward to serving you again!